Shanghai MYOSM HVAC Technology Co., Ltd. (hereinafter referred to as "MYOSM", "we" and "our") is well aware of the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting personal information to MYOSM. This Policy applies to MYOSM websites and products, services that display this Privacy Policy or link to this Privacy Policy. Specifically, this website is operated by MYOSM, which is the personal information processor of the personal information collected on this website.
This Policy sets out how MYOSM processes your personal information, but this Policy may not cover all possible data processing scenarios. Information about the collection of specific data for products or services may be set out in special privacy notices or supplementary statements issued by MYOSM for specific products or services, or in notices provided at the time of data collection.
1.How MYOSM collects and uses your personal information.
2.How MYOSM uses cookies and similar technologies.
3.How MYOSM discloses your personal information.
4.Your rights in personal information processing activities.
5.How MYOSM protects your personal information.
6.How MYOSM processes the personal information of children.
7.Third-party providers and their services.
8.How this Policy is updated.
9.How to contact MYOSM.
1. How MYOSM collects and uses your personal information.
1.1 How MYOSM collects and uses your personal information
Personal information refers to various types of information recorded by electronic or other means and related to identified or identifiable natural persons, excluding information that has been anonymized. When you use MYOSM's products and services or interact with us, we may collect your personal information. The specific types of data collected will vary depending on the products and services you use and your interaction with us. You are not required to provide personal information to MYOSM, but in some cases, if you choose not to do so, MYOSM may not be able to provide you with relevant products or services, nor respond to or resolve the issues you encounter. MYOSM will only collect and use your personal information for the purposes stated in this statement. The personal information we may collect includes:
1.1.1 Information you provide to MYOSM
（1）Personal contact information. When you contact us, provide us with comments, suggestions or inquiries, participate in our online and offline activities, subscribe to marketing materials, etc., you can leave your contact information, including your name, company name, position, email, phone number, etc.
1.1.2 Information obtained during your interaction with us or use of our products and services
（1）Device and network information. We will collect relevant information about your device when you use MYOSM's products and services, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, etc., as well as other technical information that varies from product to product.
（2）Interaction record information. Such information will be directly submitted to us by you when you use our website, products or services, and interact with us. For example, the information requests you provide to us, including the query information you enter or the questions or information you provide in order to obtain customer service support, etc. Your online or offline communication records through phone, email, participating in online and offline activities, etc.
（3）Log information. When you use Ousman's products and services or view the content provided by Ousman, Ousman will automatically collect and store necessary log information, such as the time of each access to the service, the page path accessed, the client IP address, event information (such as errors, crashes, restarts, upgrades), etc.
1.1.3 Information from third-party sources and public information
Where permitted by law, we will also obtain relevant data from public and commercial third parties or public sources. For example, we purchase statistical data from other companies to support our services. MYOSM may also collect and use non-identifying data. Non-identifying data refers to data that cannot be used to determine an individual's identity. For example, MYOSM will collect aggregated statistical data, such as website traffic. The purpose of MYOSM collecting this data is to understand how users use its website, products and services. In this way, MYOSM can improve its services and better meet customer needs. MYOSM may collect, use, process, transfer or disclose non-identifying data for other purposes at its own discretion. We will try our best to isolate your personal information and non-identifying data and use these two types of data separately. If personal information is mixed with non-identifying data, it will still be treated as personal information.
1.2 How MYOSM uses your personal information
We may use your personal information for the following purposes:
（1）Responding to your interaction requests. When you visit our website, participate in online or offline activities, request changes or request the information you have requested (such as marketing materials for products or services, white papers, subscription to electronic magazines), and contact us regarding any questions or product information (such as providing technical support, providing us with comments, suggestions, inquiries, etc.)
（2）Recommending relevant content, products or services to you. With your consent, send you information about products and services that you may be interested in; Invite you to participate in Ousman activities (including promotional activities), market surveys or satisfaction surveys; Or provide you with personalized content and services when you visit websites, APPs and other online platforms.
If you do not want to receive such information, you can unsubscribe at any time according to the text message prompt or other methods provided by us.
（3）Other circumstances：
? Debugging errors in the case where you choose to send us error details.
? Protecting the security of our products, services and customers or users, and implementing and improving our anti-loss and anti-fraud programs.
? Complying with and implementing applicable legal requirements, relevant industry standards or our policies.
2. How MYOSM uses cookies and similar technologies
2.1 Cookie
To ensure the normal operation of the website, we sometimes store small data files called Cookies on computers or mobile devices. A Cookie is a plain text file stored by a web server on a computer or mobile device. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies usually contain an identifier, site name, and some numbers and characters. With the help of Cookies, websites are able to store user preferences or data such as items in the shopping cart.
The purpose of enabling Cookies by MYOSM is the same as that of most websites or Internet service providers, namely to improve user experience. With the help of Cookies, websites can remember a user's single visit (using session cookies) or multiple visits (using persistent cookies). With the help of Cookies, websites can save settings, such as the language, font size and other browsing preferences of the computer or mobile device. This means that users do not need to reconfigure their user preferences every time they visit. If a website does not use cookies, then every time a user opens a webpage, the website will treat it as a new visitor. For example, if you log in to a website and then go to another page, the website will not recognize you and you will be logged out again. MYOSM will not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your own preferences. For more information, please refer to AboutCookies.org. You can clear all cookies saved on your computer, and most web browsers have a function to block cookies. But if you do so, you will need to change the user settings yourself every time you visit our website. For more details on how to change your browser settings,Please visit the following link:Internet Explorer Google Chrome Mozilla Firefox Safari Opera
2.2 Website beacons and pixel tags
In addition to cookies, we also use other similar technologies on our websites, such as website beacons and pixel tags. For example, emails sent by Ousman to you may contain a click URL that links to content on the Ousman website. If you click on the link, Ousman will track the click, helping us understand your product and service preferences and improve customer service. Website beacons are usually a transparent image embedded in a website or email. With the help of pixel tags in emails, we can know whether an email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from Ousman's mailing list at any time. Your use of our website means that you agree to the use of cookies, website beacons and pixel tags as described above.
3. How MYOSM discloses your personal information
Under normal circumstances, MYOSM will not disclose your personal information to the outside, except for the following scenarios:
（1）In some cases where certain services are provided by authorized partners of MYOSM, MYOSM will share your personal information with such partners as described in this policy. For example, when entrusting a partner to handle hotlines, send emails, provide technical support, etc. on behalf of MYOSM, we will require the partner to only use your personal information for providing services to you on behalf of MYOSM;
（2）We may disclose personal information among Ousman's affiliated companies. We will only disclose your information within MYOSM's affiliated companies for specific, clear and legal purposes, and only disclose the information necessary for providing services.
（3）In cases where applicable legal requirements or in response to legal proceedings, MYOSM may also disclose your personal information to the relevant law enforcement agencies or other governmental authorities. In some jurisdictions, if MYOSM is involved in restructuring, mergers or bankruptcy and liquidation proceedings, then your personal information may also be disclosed to the transaction parties.
（4）MYOSM will also disclose your data when there is a reasonable need, such as for the purpose of enforcing contracts and when we believe that it is necessary to prevent physical damage or property loss or to investigate possible or actual illegal activities and the disclosure is appropriate.
4. Your rights in personal information processing activities
You should ensure that all personal information submitted is accurate and error-free. MYOSM will endeavor to maintain the accuracy and completeness of personal information and update these data in a timely manner.
When applicable legal requirements are met, you may (1) have the right to access and copy specific personal information about you that we hold; (2) Request us to update or correct your inaccurate personal information; (3) Refuse or restrict our use of your personal information; (4) Request us to delete your personal information; (5) Request an explanation of the rules for processing personal information. If you want to exercise relevant rights, please click here to provide feedback to us online. For security reasons, you may need to provide a written request. If we have reasonable grounds to believe that these requests are fraudulent, unworkable or infringe on the privacy rights of others, we will refuse to process the requests.
When applicable legal requirements are met, when Ousman processes your personal information based on your consent, you also have the right to revoke your consent at any time. However, revoking consent will not affect the legality and validity of our processing of your personal information based on your consent before the revocation, nor will it affect our processing of your personal information based on other appropriate legitimate grounds.
5. How MYOSM protects and retains your personal information
MYOSM attaches great importance to the security of personal information. We adopt appropriate physical, administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption technology to ensure data confidentiality; we will use protection mechanisms to prevent data from malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will conduct safety and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information. We will make every effort to protect your personal information, but please note that no security measures can be completely impenetrable.
We will retain your personal information for the period required to achieve the purposes stated in this policy, unless it is necessary to extend the retention period or permitted by law in accordance with legal requirements or permissions. Because the storage period of data may vary depending on different scenarios and products and services, our criteria for determining the retention period include: the time needed to complete the business purpose of retaining personal information, including providing products and services, maintaining corresponding transaction and business records, controlling and improving product and service performance and quality, ensuring the safety of systems, products and services, responding to possible user queries or complaints, problem localization, etc.; whether the user agrees to a longer retention period; whether there are special requirements for retaining data under laws, contracts, etc.
6. How MYOSM processes children's personal information
Our products, websites and services are mainly intended for adults. Without the consent of parents or guardians, children (minors under 14 years old) shall not create their own user accounts. In cases where personal information of children is collected with the consent of parents, we will only use or disclose such data when it is permitted by law, with the clear consent of parents or guardians, or when it is necessary to protect children. If Ousman finds that it has collected personal information of children without prior verifiable parental consent, it will try to delete the relevant data as soon as possible.
7. Third - party providers and their services
To ensure a smooth browsing experience, you may receive content or web links provided by third parties outside of Ousman and its partners (hereinafter referred to as "third parties"). Ousman has no control over such third parties. You can choose whether to access the links, content, products and services provided by third parties.
MYOSM cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to a third party, please refer to the privacy protection policies of these third parties.
8. How this policy is updated
MYOSM reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will publish the latest version of the privacy policy here. If we make significant changes to the privacy policy, we may also send you change notifications through different channels, such as publishing notifications on our website or sending you separate notifications.
9. How to contact MYOSM
If you have any privacy complaints or questions to contact MYOSM, generally, we will reply within fifteen working days. If you are not satisfied with our response, especially when our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to regulatory departments such as the Cyberspace Administration, the Ministry of Industry and Information Technology, the Public Security Bureau and the Administration for Industry and Commerce.
Telephone：400-008-1616
Company Address：No. 118 Wanjian Road, Wanxiang Town, Pudong New Area, Shanghai
